Shipping & Return Policies

Shipping Policy

Lash Cottage orders will be packaged and shipped within 2 business days, excluding holidays. Once your order has been shipped, we will send you the tracking number through email. Please allow 2 business days for the tracking information to update.

We currently only ship within Canada. All Canadian orders are shipped via Canada Post.

Delivery Time Estimates:

Regular: 2 – 9 business days. Free regular shipping on orders over $100.

Expedited: 1 – 7 business days.

Xpresspost: 1 – 2 business days.

Delivery times vary depending on the location of your shipping address. Unforeseen circumstances that are outside of our control, such as severe weather, natural disasters, disease outbreaks, and strikes may affect delivery times.

 

Shipping Prices:

Pricing will be displayed at checkout.

Calgary Pick Up:

Pick up orders will be ready within 2 business days. Same day pick up is not available.
We will call and email you once your order is ready and to schedule a time for pick up.
Please bring your ID and order number as proof of purchase.

Pick Up Times:

Tuesday – Thursday (by appointment only)

If you need to change your pickup time, please contact us at info@lashcottage.com.

Returns & Exchanges Policy

Due to hygiene and quality reasons, the following items are final sale and not eligible for refunds and exchanges.

  • True Glue Lash Adhesives

  • True Glue Makeup & Tools

  • False Lashes

  • Endure Beauty Makeup Removal Cloth & Drying Cloth
     

Damaged / Incorrect Items: If a product in your parcel arrives damaged or if you received an incorrect item, please contact us at info@lashcottage.com within 24 hours of receiving your order.

Refunds:

We will happily accept returns and exchanges within 7 days from the date your order was delivered by Canada Post. Final sale items are not eligible for a refund. To be eligible for a refund, please return your unused and unopened items in its original packaging and include your order number and receipt to Lash Cottage’s return address. Once we have received your return and confirmed it is eligible for a refund, please allow 4 -14 business days for your original form of payment to be refunded to your account.

Shipping charges are non-refundable. Shipping costs and any additional fees for returns are at the customer's expense.


Exchanges

If you would like to exchange a product, please return the unused and unopened product back to Lash Cottage in its original packaging and include the order number and receipt. Once we receive the product, we will send the new requested product to the shipping address provided. Shipping costs and any additional fees for exchanges are at the customer's expense.

 

Return Address:
Lash Cottage
PO Box 80148 Beacon Hill PO
Calgary, AB T3R0B2

Order Cancellation

You may cancel your order before it is shipped. However, a 15% restocking fee will be applied if your order has already been packaged. A partial refund will then be issued to your original method of payment.

To cancel your order, please email info@lashcottage as soon as possible.